Social Solutions Global, Inc.

Mobilize Support Associate (NGP VAN)

Job Locations US-TX-Austin | US-Remote | US-GA-Atlanta
Requisition Post Information* : Posted Date 3 weeks ago(5/9/2022 1:33 PM)
Requisition ID
2022-1974
Category (Portal Searching)
Customer Support & Training
Telecommute (check YES if Hybrid or Fully Remote)
Yes

Overview

Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. NGP VAN, together with ActionKit and Mobilize, delivers leading technology to Democratic and progressive campaigns as well as nonprofits. 

 

Our parent company, Bonterra, was formed by bringing together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions and their respective entities to form the second-largest and fastest-growing social good software company in the world. This collaboration will help NGP VAN accelerate enhancements in our platforms and continue to drive our top three areas of focus: reinforcing the core, committing to innovation, and helping lead in the Democratic ecosystem. 

 

We are currently operating as a remote workforce and have equipped our teams with the technology to stay connected to each other and our customers.

Responsibilities & Requirements

What you’ll do:

  • Provide timely response to inbound support requests with positivity and user empathy.Triage, escalate, and resolve client issues through collaboration with sales, product, and/or engineering teams.
  • Ensure the team meets responsiveness SLAs to give clients a great customer experience.
  • Assist the team in creation of accounts to onboard new clients and expand our network of supporters.
  • Help update technical documentation as needed to allow clients to find the information they need quickly.

Qualifications:

  • At least 2 years of professional experience in a customer support function.
  • Excellent writing and communication skills.
  • Experience working with cross-functional stakeholders to resolve customer pain points. 
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to both a technical and non-technical audience.
  • Strong analytical, planning, organizational, and research skills.
  • Excellent attention to detail.
  • Use of customer support tools (e.g. Intercom or Zendesk).
  • Experience with VAN, Everyaction, ActionKit, ActionNetwork, Salsa, and/or Blue State Digital.
  • A passion for empowering ordinary people for progressive causes. We’re a mission-driven company, and everything we do is guided by impact. At the end of the day, we’re here to help progressive organizations and campaigns to organize and win.

About Us

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Some of our comprehensive and competitive benefits include:

  • Generous PTO policy
  • Equity for ALL regular, full-time employees from individual contributors to management – share in our success!
  • Up to 15 paid company holidays including some commemorating social justice events and self-care
  • Paid volunteer time
  • Resources for savings and investments
  • Paid parental leave
  • Health, vision, dental, and life insurance with additional access to health and wellness programs.
  • Opportunities to learn, develop, network, and connect
  • When we can—company-sponsored events and swag!!

 

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