Social Solutions Global, Inc.

Senior Project/Operations Manager

Job Locations US-GA-Atlanta
Requisition Post Information* : Posted Date 4 weeks ago(6/7/2022 3:51 PM)
Requisition ID
Telecommute (check YES if Hybrid or Fully Remote)


Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.


As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.


We are currently operating as a remote workforce and have equipped our teams with the technology to stay connected to each other and our customers.

Responsibilities & Requirements

Do you have strong project management and organizational skills, and want to do good while also doing well?  The GM of Fundraising and Engagement (F&E), a $130M business line growing 40% within Bonterra, is looking to add a Senior Project/Operations Manager to their team. In this role you will need to be adept at project management, working in a matrix organization structure, and leading and influencing cross-functional teams. As a member of the Fundraising and Engagement management team, you’ll get to work with and learn from tenured experts in both the SaaS and nonprofit sectors.  Together we’ll win the market for Bonterra, but more importantly, you will help us empower over 1 million nonprofit leaders and people who fundraise. 



  • Manage project/initiative goal setting, plans, budget, risks, issues, status reporting, and accountability 
  • Perform project audits on projects outside of F&E where there are key dependencies  
  • Track and assist in follow up on key customer escalations 
  • Organize and manage internal operations of the Fundraising and Engagement (F&E) team, reporting directly to the General Manager 
  • Manage bi-weekly operations meetings and KPI reviews 
  • Create documentation regarding internal operational processes 
  • Continually look to improve the efficiency and effectiveness of these processes 
  • Reduce process errors, improve process results, save costs, and increase efficiency 
  • Facilitate goal setting and OKRs including creating and maintaining systems of accountability  
  • Manage internal and external communications for the Fundraising and Engagement team 
  • Manage the F&E quarterly kick-offs and quarterly business review preparation process 


Key Requirements 


  • Bachelors or higher degree or equivalent experience 
  • 5+ years experience as a project manager, senior operations leader, or chief of staff 
  • Ability to effectively interact with both junior staff and C-level executives 
  • A knack for seeing process gaps and the root causes of cross-functional mis-alignment 
  • Demonstrated problem solving skills 
  • Unparalleled multi-tasking skills 
  • Excellent organizing, communication and writing skills 
  • Positive, supportive, and welcoming attitude for all members of the team 
  • Comfortable in high-growth environment with a "grace-under-fire" personality when the pressure to deliver is high 

About Us

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Some of our comprehensive and competitive benefits include:

  • Generous PTO policy
  • Equity for ALL regular, full-time employees from individual contributors to management – share in our success!
  • Up to 15 paid company holidays including some commemorating social justice events and self-care
  • Paid volunteer time
  • Resources for savings and investments
  • Paid parental leave
  • Health, vision, dental, and life insurance with additional access to health and wellness programs.
  • Opportunities to learn, develop, network, and connect
  • When we can—company-sponsored events and swag!!


Job Tags

Project, Operations, Matrix, OKRs, Manager, Project Manager


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