Social Solutions Global, Inc.

Associate Project Manager

Job Locations US-Remote | US-Remote
Requisition Post Information* : Posted Date 4 weeks ago(7/20/2022 7:25 PM)
Requisition ID
2022-2171
Category (Portal Searching)
Customer Success
Telecommute (check YES if Hybrid or Fully Remote)
Yes

Overview

Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations. 

 

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.  

 

We are currently operating as a remote workforce and have equipped our teams with the technology to stay connected to each other and our customers. 

Responsibilities & Requirements

GiveGab is the #1 digital solution for Giving Days and year-round fundraising tailored to cause-based organizations, community foundations, education institutions, hospital foundations, and public media outlets. GiveGab offers a complete suite of products and services that make online fundraising easy, enjoyable, and effective.

The Customer Success Associate Project Manager, Education Vertical will bring experience in project management and customer service to GiveGab.  You will be GiveGab’s liaison to key partners as they host, plan and establish Giving Days, 24-hour online fundraising events.

Responsibilities

  • Work with customers to help them be more effective at fundraising and engaging supporters, resulting in increased donation volume through the platform
  • Own important client relationships making our partners happy and turning them into GiveGab Evangelists
  • Respond effectively to client needs and questions, both technical and non-technical
  • Support product implementation for clients from beginning to end of project life cycle
  • Effectively handle communications between clients, and internal teams such as engineering, marketing, and customer success.
  • Deliver professional product demonstrations in person and through video meetings to potential customers
  • Create product documentation and marketing emails that will help clients achieve success
  • Curate customer feedback about the product and our value proposition and provide that feedback on a regular basis to GiveGab's teams to help continually improve the platform and our offerings
  • Collaborate with the Creative and Content Marketing team to produce valuable inside marketing campaigns
  • Collaborate with the product team to ensure proper resourcing and work breakdown to meet project deliverables
  • Focus on supporting education-based Giving Days while also leading and assisting with civic-based Giving Days

Requirements

  • Bachelors, associates degree and/or relevant experience
  • 1+ years experience providing project management duties
  • Demonstrated problem solving and technical skills
  • Exceptional customer service skills and a desire to provide a truly satisfying customer service experience
  • Unparalleled multi-tasking skills
  • Ability to learn quickly and become a subject matter expert for the product as well as understand high-level concepts and drill down to very specific details
  • Excellent communication and writing skills
  • Positive, supportive, and welcoming attitude for all members of the team
  • Ability to work independently with a commitment to continual learning
  • Disciplined and organized with the ability to establish effective processes
  • Comfortable in a small, fast-paced and high-growth start-up environment with a "grace-under-fire" personality when the pressure to deliver is high
  • Experience with a diverse set of collaboration tools for customer support, feature prioritization, bug and development tracking, communication, etc.
  • Ability to travel to meet with our awesome customers

Bonus Skills

  • Experience and subject matter knowledge in fundraising space
  • Familiarity with Giving Days, annual appeals, and other fundraising/development campaigns for nonprofits. 
  • Some experience and knowledge of web and mobile technologies and the general costs of building features.
  • Some basic HTML and CSS knowledge

 

 

About Us

Our Culture:  

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.  

Some of our comprehensive and competitive benefits include:  

  • Generous PTO policy 
  • Equity for ALL regular, full-time employees from individual contributors to management – share in our success!   
  • Up to 15 paid company holidays including some commemorating social justice events and self-care 
  • Paid volunteer time 
  • Resources for savings and investments 
  • Paid parental leave 
  • Health, vision, dental, and life insurance with additional access to health and wellness programs. 
  • Opportunities to learn, develop, network, and connect 
  • When we can—company-sponsored events and swag!! 

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